Cancellation & Rescheduling Policy

Cancellation & Rescheduling Policy

Your time is valuable, and so is ours. To ensure every client receives the best experience possible, we ask that you review our scheduling policy before booking.

Cancellations & Rescheduling
We require a minimum of 48 hours' notice for all cancellations and rescheduling requests. This allows us to offer your appointment time to another guest.

Late Cancellations & No-Shows
Cancellations made within 48 hours of your appointment, or missed appointments without notice, will be charged 50% of the scheduled service fee. This applies to all clients, including first-time appointments.

Late Arrivals
We love seeing you! If you're running more than 10 minutes behind, we may need to shorten your service or reschedule, depending on what's next on the books. Just give us a heads-up and we'll do our best to work with you.

Product Returns & Exchanges
Unopened, unused products may be exchanged for store credit within 10 days of purchase with proof of purchase. Opened or used products are not eligible for return except in cases of product defect, evaluated on a case-by-case basis.

How to Cancel, Reschedule, or Ask About a Return
Reach us anytime at mclaughlinstudiosskin@gmail.com — the more notice, the better, but we're always happy to help find a new time that works, or answer any questions about a recent purchase.

We appreciate your understanding and look forward to seeing you!